Purchases, Payments & Refunds
Pricing & payment
Some readings require payment. The price is shown before you buy. Payments are processed securely by our payment provider (Stripe); by purchasing, you also agree to Stripe's terms. We do not see or store your full card details.
Immediate delivery
Readings are personalized digital content that is created and delivered to you immediately after purchase. By completing your purchase, you ask us to begin generating your reading right away, and you acknowledge that once it has been generated, any statutory “cooling-off” or withdrawal right that might otherwise apply (for example, the EU/UK 14-day right) no longer applies.
Refunds
Because each reading is custom-generated and delivered instantly, all sales are final and we generally do not offer refunds for a change of mind. However, we want you to be happy with your purchase, so:
- If you were charged in error, charged more than once, or did not receive your reading, contact us at michelle@hannfamily.com within 14 days and we will re-deliver it or issue a full refund.
- If something went technically wrong while your reading was being generated, contact us and we will regenerate it at no extra charge or, if we cannot, refund you.
- Beyond that, we may still offer a refund or account credit at our discretion as a goodwill gesture — just reach out and tell us what happened.
Nothing here limits any rights you have that cannot be waived under the consumer-protection laws of the place where you live.